QQflyboy

Friday, May 30, 2003

Time to vent...

Seeming as though I am considered a professional by my company and the industry as a whole, you wouldn't think your fellow flight attendants, who are training you, would belittle and embarrss you in front of the class. But that's exactly what happened. I volunteered, along with three others to demonstrate how we'd prepare the cabin and passengers for an emergency landing. I was the flight attendant assigned to brief the first class passengers.

I was standing in the assigend position and doing what I thought was correct. The instructor told me it wasn't, and I proceeded as he directed. No problem. The next step had us pointing out emergency exits, and for whatever reason, he felt I was mocking the procerdures and not taking them seriously, ordered me to sit down and replaced me with someone else in the class. I was doing exactly as told, but he felt I was being inappropriate. I don't know why. When there was the earlier confusion about what I was supposed to do, I corrected it but with a sense of humor, and everyone laughed. No big deal. It didn't take away from what we were doing, and I was simply acknowledging that I had made an error.

After being belittled and embarrassed in front of the whole class by being ordered to sit down and replacing me, I had a hard time paying attention to what was going on. I really felt embarrassed, and unjustly so. I decided to look up the procedure I had initially made the mistake on in our manual, and guess what, I was RIGHT! I really didn't expect to find that, but I did. I went up to him after class and explained to him I felt he was totally inappropriate, explained to him how he made me feel and also explained how the procedure is spelled out in the manual. He apologized, as insincerely as possible, and said he'd talk to curriculum about the correct procedure. I told him that wasn't good enough. I felt he owed me an apology in front of the class, and also a correction to what he had earlier said. His own inability to teach the material appropriately and correclty was turned around on me and took the fall for it.

Keep in mind this person is a flight attendant, just like me, someone who decided to not fly and train flight attendants for a few months. He is not a manager, and has no rank over me. I guess that's what gets me most. He is no better, or worse, than me, and felt he could treat a fellow co-worker like that. And I said that to him point blank. I have a feeling I haven't heard the end of this. Either he'll get back to me about the mistake or I'll go to the mananger of the training department and solve it there.

Thank you for letting me vent.

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